This Refund Policy explains when Domain & Host may issue refunds for products and services purchased through our website or client area. Questions: [email protected].
1. Domain names
Domain registration, renewal, transfer-in, and related registry fees are generally non-refundable once the domain action has been submitted to the registry or completed. Registries charge us non-recoverable fees, and a registered name cannot typically be “returned” for credit. If a domain order fails for reasons attributable to us (for example, a technical error before submission), we will refund or cancel the charge. If failure is due to inaccurate registrant data, unsupported strings, or registry rejection beyond our control, fees already incurred may not be refundable.
2. Hosting and related services — cooling-off
For new shared hosting, VPS, dedicated, or business email plans paid annually or for a multi-month term, you may request a cooling-off refund within seven (7) days of the initial activation date, provided the service has not been used in a way that creates material abuse, bandwidth, or licensing costs, and provided no third-party license that we cannot reclaim was provisioned at your request. Monthly plans and add-ons billed month-to-month are generally non-refundable after activation unless required by mandatory consumer law. Renewals, upgrades after the cooling-off window, and custom professional work (design, migration beyond standard scope, development) are non-refundable once work has started or the renewal term has begun.
3. SSL certificates and third-party licenses
SSL certificates and other third-party licenses are non-refundable after issuance or after the vendor’s own refund window has closed, whichever applies.
4. How to request a refund
Open a ticket from the client area or email [email protected] with your account email, invoice number, service, and reason. We aim to review eligible requests within a few business days. Approved refunds are returned to the original payment method when possible; processing times depend on banks and payment providers. Chargebacks filed without first contacting support may result in account review or suspension.
5. Exceptions
Nothing in this Policy limits rights that cannot be waived under applicable Egyptian consumer protection rules. Promotional or “money-back” offers, if any, apply only as stated in writing for that promotion.